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Ensuring a high level of service
Meeting production deadlines is a key factor in the quality of service provided to the client. Within the sales department, the order manager is the link between sales administration, which manages orders, and the industrial scheduling department, which plans the manufacturing. The Order Manager coordinates client orders, is responsible for monitoring ongoing contracts, manages stocks of standard products, and gathers the forecasts and reservations from the sales network in order to meet sales commitments and thus provide clients with a high level of service.
Contributing to industrial optimization
The order manager must, at the same time, help to improve Saverglass production across all its industrial sites. Having an overview and analysis of all the industrial and sales activities (forecasts, seasonality, etc.), the Order Manager proposes the adjustments required according to the production run schedules (colors campaigns) and manufacturing priorities. They align, determine and anticipate order demand.
Ensuring transport quality
Transportation of our products to clients all over the world is a vital link in the Saverglass Group logistics chain, which requires suppliers to provide a faultless quality service. The Logistics Assistant is responsible for ensuring this requirement is met with transporters and monitoring delivery operations. They analyze transport requirements and choose transporters with the best prices and quality guarantees (compliance with deadlines, care of goods, etc.) in the geographical area concerned.
Monitoring all operations overall
Liaising with the sales department, the stock department and the forklift truck operators, the Logistics Assistant monitors all operations, from receipt of delivery requests through to delivery of items to clients, ensuring that they run smoothly. They are in charge of administrative monitoring of files (delivery notes, classification, etc.).