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The trust that clients place in Saverglass is based on not only product quality, but also service quality: meeting deadlines, ensuring quality transport, taking clients’ industrial constraints into account, etc. Employees in the Logistics and Transport departments, as in the Industrial Scheduling Department, have developed a culture of excellence focused on client satisfaction.
Upstream from production, industrial scheduling acts as a “control tower” for the whole of Saverglass' production. The order management and planning departments require precise processes based on a proven methodology. The variety of models and series (short and long) and the many production lines and sites require focused preparation and scheduling in order to meet the deadlines given to clients and optimize Saverglass' production tools.
From five production sites – four in France and one in the United Arab Emirates – Saverglass delivers its products to all continents, by land and sea. Employees in the logistics and transport departments are truly experts in handling complex coordination. Their objectives: to deliver the merchandise in perfect quality within the timeframe set and to optimize Saverglass' logistical costs.
Meeting production deadlines is a key factor in the quality of service provided to the client. Within the sales department, the order manager is the link between sales administration, which manages orders, and the industrial scheduling department, which plans the manufacturing. The Order Manager coordinates client orders, is responsible for monitoring ongoing contracts, manages stocks of standard products, and gathers the forecasts and reservations from the sales network in order to meet sales commitments and thus provide clients with a high level of service.
The order manager must, at the same time, help to improve Saverglass production across all its industrial sites. Having an overview and analysis of all the industrial and sales activities (forecasts, seasonality, etc.), the Order Manager proposes the adjustments required according to the production run schedules (colors campaigns) and manufacturing priorities. They align, determine and anticipate order demand.
Transportation of our products to clients all over the world is a vital link in the Saverglass Group logistics chain, which requires suppliers to provide a faultless quality service. The Logistics Assistant is responsible for ensuring this requirement is met with transporters and monitoring delivery operations. They analyze transport requirements and choose transporters with the best prices and quality guarantees (compliance with deadlines, care of goods, etc.) in the geographical area concerned.
Liaising with the sales department, the stock department and the forklift truck operators, the Logistics Assistant monitors all operations, from receipt of delivery requests through to delivery of items to clients, ensuring that they run smoothly. They are in charge of administrative monitoring of files (delivery notes, classification, etc.).